identified as such in the Company Details section of their profile. The customer service it is so nice too. Fiberglass doors are the most popular. Some locations may not offer all of the listed window types. West Shore Homes 16 years in business and high BBB rating indicate that its a trustworthy company, and many customers were satisfied with its quality and workmanship. "The Crew" consisted ofMike.J, Pierson.S and Dakota.J, W had a tub removed & a walk in shower installed on 9 Feb 2023. We are looking forward to using this nice big shower and not having a fall or trip over the old tub we had. They finished the work in just one day. I got everything out of my bathroom to have it ready for them to come. I paid them in full (over $14k), and they never returned. They both worked very hard, and I highly recommend this company. 4.4 (241) Verified Reviews -25 of 241 reviews Pamela T. 5.0 09/22/2019 It went well! Steven and Koda were my installers. Get a Free Quote Today. I had a new install last Sept. the install was great had no issues. High-quality windows can last 20 to 40 years, but they dont last forever. We would recommend him for future installations. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Cond Nast. What normally would have taken a couple of days was completed in just one day. Our installers, Ernesto & Brandon, were very professional, pleasant and did an excellent job. Its headquarters currently has an A+ rating from the agency based on its transparent business practices and. This was a day short of three weeks! We what to give a big Thank You to West Shore Home and the two guys that did an absolute amazing job , Josh Rivera and Briley Frazier. WHAT? My 1 Day project took five days with many hiccups along the way they left me with damaged walls damaged tiles broken personal property and damage to my ceiling. Financing is subject to credit requirements and satisfactory completion of finance documents. West Shore Homes website doesnt provide many details about pricing. West Shore Home offers entry doors, French doors, and patio doors. They put down floor covering when they arrived and did a great cleanup job prior to leaving. They came right out to inspect and scheduled immediately. Basically this makes the finished product look cheap and definitely not worth the price we paid for the remodel. After the project was complete, I asked for a breakdown of all cost in respect to the labor, fees, and materials used for the project in my shower. New orders only. West Shore Home Bath Remodel Contract and Price After everything, it will be closer to $9000 than $8000. They did say that they would knock it down to 16,000 if she purchased it within x amount of time and 13,000 if she dropped the shower door. Though the companys prices are higher than competitors, it uses technology to make the remodeling process quicker and more efficient. Mr. Mark Deary, Director of Customer Service. On the second day Erik came and installed the shower bench and provided extra care in making sure we were completely happy adding some additional sealant and touch up work. has been accredited by the Better Business Bureau (BBB), for 15 years. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Now it has returned again it is in the chalk. I have requested them to come out and fix this issue but I should never have had this issue with the amount of money we spent on this installation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Now we are Raving Fans!!! Though some, noted that the prices were high, they complimented the quality, On the negative side, many customers experienced customer service issues. They were very accommodating and answered any questions. The design consultant will help you pick out a color, tile pattern, and accessory options (like seating, shelving, or grab bars) for your new bath or shower. The crew leader Emma is an outstanding leader with her workers. The guy came in and quoted 21,000. Starting with a free estimate. That we will recommend it to all my friends. However, some locations dont offer door or. We may receive referral compensation from some of the companies on our site. To say that I am disappointed is an understatement., They always keep their word on taking care any issues. Kinston, NC, Susan J Flash Sale We are very pleased with the finished product. The shower installation was done several weeks and that came out so nice I enjoyed the whole experience with west shore home. We even asked for a refund for the remainder of the project but cant get any help! UNHAPPY See design consultant for details. BBB Business Profiles generally cover a three-year reporting period. Normal late charges apply once the promotional period has ended. Hopefully, the gentleman in charge will lighten up/understand their customers., and is available in 23 cities across 16 states. It was great watching them all work together in harmony. Although I felt the price was steep, we hired West Shore Home to do the work. Ask fra107 about Sardinia Outlet Village. Hampton, VA, Brandie Humphrey He was very knowledgeable of the products the company offers. Since then, we moved to Okeechobee Fl and need the same thing done here; however, we were told that Okeechobee is out of their service area the 4 stars is for our experience with West Shore in VA. Why is Okeechobee out of their service area? We provide a seamless experience from beginning to end, without cutting any corners. Privacy Policy Window installation is only available in the companys Florida, Indiana, Kentucky, North Carolina, and Pennsylvania locations. When I wrote my review on my bathroom installation I forgot to mention the sales representative that came to my home Alex S. Alex represented the company with a lot of knowledge about the products his company sold. Then, we created a rating system based on several factors to score them. I was involved in the remodel process by selecting where my trays, grab bars and foot pedal were tailored to my needs. deserve their business. West Shore Home installs acrylic bathtubs and showers and converts tubs into showers. West Shore Home offers quality services and professional installation for bathroom remodeling. West Shore Homes technicians can perform a few other general remodeling services around the bathrooms wet area. Thanks you James and Tavner! I felt very comfortable having and leaving them in my home.They cleaned up all of their mess, something I was VERY happy with. Very clean, left my home in good condition. This seems like pretty terrible business practices to me. West Shore Home has been accredited by the Better Business Bureau (BBB) for 15 years. No so. Fiberglass doors are the most popular. s pros and cons, services, availability, and customer reviews. By simply wiping the nonporous surfaces, you can effortlessly maintain a clean bathroom space. Products & Services Window Installation, Door Installation, Replacement Windows,. You can choose from energy-efficient fiberglass or metal. Attractive shower surrounds, accessibility features, and flexible financing are just a few reasons to renovate with us. Below, weve broken down West Shore Homes pros and cons, services, availability, and customer reviews. We purchased a package 9 months ago. While being a paid subscriber to Best Company for Business does not directly They told us they can't because the handle is to close to the tubs entrance. (252) 321-2702 Customer Complaints File a Complaint BBB Rating & Accreditation NR Accredited Since: 6/28/2007 Years in Business: 29 This rating reflects BBB's opinion about the entire. Jonathan and Michael did an excellent job with the installation. Contrary to its name, West Shore Home currently provides service primarily on the east coast. Dalton, GA, Debbie This helps you know what kind of service you are going to receive and the level of care that the employees will put into their work. They left it incomplete (missing the faucet) and now, not even 1 week in, the bottom shelf is loose! Some homeowners also complained about delayed projects that stretched into months-long installations. THANK YOU for hiring such a professional, friendly and honest staff. We assessed reviews from various locations including South Carolina, Pennsylvania, Kentucky, North Carolina, and Virginia. I have CALLED AND CALLED and at one time I was assured someone would come out. We reviewed each companys licenses, certifications, and liability insurance coverage. This isn't professional if you ask me. They arrived on time and were done FASTER than anticipated. Thank you Holly, Neal & Jason!!!! This includes installing shower doors and fixtures such as showerheads as well as completing the required demolition to convert a tub into a walk-in shower. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We had West Shore Homes remodel our out of date tub/shower in our main bathroom almost 2 yrs ago and while it IS better than what we had, Im not blown away by it. You absolutely rock. West Shore Home has showrooms where you can view its products in these states as well as in Indiana and Kentucky. Its bathtubs and shower surrounds are made of a non-porous acrylic that is easy to clean and maintain. 12 MONTHS NO PAYMENTS, NO INTEREST* & Free Installation** Thank you Darrell. West Shore is new to the Alabama area and have made such a great impression here, we had to wait over 2 1/2 months! The wall on the left side of the shower was cut wrong and the shower door that I had installed does not fit right because of this. WEST SHORE HOME - 32 Photos & 56 Reviews - 9843 18th St N, Saint Petersburg, Florida - Kitchen & Bath - Phone Number - Yelp Restaurants West Shore Home 56 reviews Claimed Kitchen & Bath, Windows Installation, Door Sales/Installation Edit Closed See hours See all 32 photos Write a review Add photo West Shore Home is headquartered in Mechanicsburg, Pennsylvania, and is available in 23 cities across 16 states. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Gaston, SC, Joe Williams As far as I am concerned this company broke the contract and they get no more money unless they fix there mistakes. Mike J. and Mike D. did a great job on my windows and cleaning up after themselves.Thank you. Thank you for a job well done. Local West Shore manager Eric claimed they never received a request to include a door, and insisted that I pay an additional amount $900 to install the door. Find out how we combat fake reviews. He made sure the rest of the shower was in good working order while he was there and never made us feel as though he needed to leave making sure we were satisfied with the work. Grant and Cody P were on time, both very professional, courteous and polite workers who finished in a very timely manner and cleaned up completely after the project was completed. West Shore Home's bath remodeling division focuses on durable products, lightning-fast installations, and a customer-focused, convenient experience. Architectural Digest may earn a portion of sales from products that are purchased through our site as part of our Affiliate Partnerships with retailers. They cleaned up after themselves and were considerate of my requests! Below are some key pros and cons of West Shore Home. See our How We Rank page for more details. Jimmy and Kyle were very friendly and professional. We WILL DEFINITELY use West Shore Home again when we get ready to replace our door and Windows. Our products are made of durable materials that resist wear and tear, so your new bathtub, shower, or wall surrounds will look new for decades with minimal maintenance. The second and third times, I was told that someone would return my call the same day. BBB Business Profiles are subject to change at any time. Affiliate Disclaimer: All products and services featured are independently selected by our editors. Decatur, GA, Amber Strickland Then later I had black mold show up in the chalk. We strive to be the best window contractor, because we believe it is all about helping people. They were both very courteous kept my house clean they both work together as a team and thats what yall are looking for and they made a beautiful shower insert, I am so happy with what they put in my bathroom. DC made correction and customer decided not to move forward considering the price change. Steel, fiberglass, composite, and wood doors are typically the least expensive, whereas aluminum and iron doors are the most expensive. You will get flown to Dallas Texas to train for either within a month of working at west shore home. You can custom design your bath adding safety bars giving you the extra support entering and exiting your tub. I didn't want a curtain. It was a pleasure to have you in our home today. The nationwide average is around $5,500 but can range from $1,600 to well over $100,000. But that was pretty much where we were hoping we could land. We spoke with company representatives to learn how the installation process works and determine how each contractor customizes projects for each home. Overall, customers were pleased with their finished projects from West Shore Home. They praised the installation team and the process itself. All rights reserved. West shore installed our bathroom with mismatched hardware (faucet, showerhead etc) so we called and changed the colors to matte black, they came out months later and added doors and black matte hardware as requested, including 2 inches larger floor pan. Here are the metro areas the company serves: West Shore Homes home improvement services focus on three key areas: bathrooms, doors, and windows. The installation went fine they cleaned up and it looked really good. This is twice in 1 year. BBB Business Profiles are subject to change at any time. My entire family loves my new shower, especially my seven year old grandson. We can't wait for many great years of . *Financing offers a no payment - no interest feature (during the promotional period) on your purchase at an APR of 17.99%. Other restrictions may apply. West Shore stands by their products and are have hired very good people. In 2021, was the countrys largest door installer on the. Tampa, FL, LaCelle Howard The West Shore Home Showers The West Shore Home sales rep, Anthony Anderson did a great job helping us chose just what we thought we needed and wanted and made good suggestions. Its a pleasure. . International Association of Better Business Bureaus. Dexter and Joe were on time and finished in a timely matter.Date of experience was the 28th not 27th. Other features and options include glass inserts, storm doors, and transoms. Update the look and functionality of your bath / shower with features like shelves, caddies, grab bars and built-in seating to ensure a safe and comfortable bathing experience. Alex & Yakoo were on time & went right to work installing our new shower. in our bathroom. West Shore Home also offers a number of window styles and free installation on all windows. Shelbyville, KY, Phillip Lagrave Companies that are paying subscribers can be Youll need to contact a sales representative for more information about the companys specific services and products. Neal finished up everything and we were absolutely thrilled with the finished project. Then we discussed financial options. Youll also find cost and financing information and answers to frequently asked questions. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Dallas homeowners. Now 9 months later my drain has come apart, the caulking is coming loose and has turned in color. Overall he did cover up the gaps & he did his job. Hemingway, SC, Joseph Ross We were very amazed at the quick and professional response. There were areas that the cheap caulk they used washed away. They were here on time and very courteous. Wanted to just get one bathroom done, because the smaller shower could not be replaced a glass door. Patrick G. and Claud Cleveland, OH, Aliyah McKenzie (Lily) West Shore Home 4.9 707 Verified Reviews Get a Quote Book Now HomeAdvisor Screened & Approved Learn about our screening process 99% Recommended 17 Years In Business Achievements Company Details Contact See Phone Number 12031 Westhall Drive, Charlotte, NC 28278 https://www.westshorehome.com/locations/charlotte-nc/ Get a Quote Hours Susan J. This is a multi-location business. All rights reserved. Others have said that they felt like the sales rep who came to their home was pushy and tried to up-sell them using hard sell techniques and comments about a "special" offer or promotion. He deserves a bonus. Im a very satisfied customer., Our installer was Jimmy. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The work was bad. As a matter of policy, BBB does not endorse any product, service or business. in some locations. After conversation and my questions answered by Tavner, I am convinced the new company can also do a great job especially if they have workers with the integrity and skills of Tavner. On July 15th the company called to advise us the materials for our shower had arrived and they could install it the next day which was fine with us. New Bern, NC, Sue Niz Rock Hill, SC, Myrtle Wallace , and transoms. Working alone, he finished the job in 6 hours. Looking forward to using our new showers and would recommend West Shore Home showersno more ugly grout to clean and no more old outdated tubs. BBB is here to help. BBB Business Profiles generally cover a three-year reporting period. We use dedicated people and clever technology to safeguard our platform. Ray and Eric did a fantastic job installing our, and it looks great. From top-of-the-line replacement windows to exquisite new bathtubs, we offer home improvement. Founded in 2006, West Shore Home is a home improvement company that specializes in bathroom remodels, window installation, and custom doors. You can custom design your bath adding seats giving you the extra support while showering. The installation takes one or two days including. Youll want to make sure that West Shore Home offers the service or product you need at the location nearest you, as its window and door services are not widely available. You notice an increase in your homes heating or cooling costs. , and it ranked sixth among remodeling companies overall. Great job Emma, Joe , Deon, and Jordan. This compensation does, Pennsylvania (Pittsburgh, Harrisburg, Mechanicsburg, Lancaster), Florida (Tampa, St. Petersburg, Clearwater, Brandon), North Carolina (Winston-Salem, Eastern North Carolina, The Triangle, New Bern). Its headquarters currently has an A+ rating from the agency based on its transparent business practices and handling of customer complaints. Our sells man Andrew took extra time with us explaining and showing us how the process would work and the lifetime guarantee. THEN ON THE DAY OF INSTALL I GET A PHONE CALL 20 MINUTES BEFORE THEY SHOULD BE HERE TO CANCEL MY INSTALLATION AND COME AT AT LATER DATE. The installers were courtesy and polite and accomplished the task within the timeframe. I am flabbergasted. Some say the price difference is worth it due to the high-quality products and customer service that West Shore Home provides. How much does it cost to remodel a bathroom? At west shore home you will learn everything you need to know about windows and doors or shower and baths, or both. My bathtub in one bathroom and my shower in the other bathroom look beautiful. I should have cancelled and never paid them We would recommend him for future installations. Jerry R. via Best Company, We call and leave messages, and its clear they are avoiding us. Bathroom remodels increase your homes value and make it more comfortable to live in. Ruffin, SC, cindy belflower The windows appearance is outdated or doesnt match the rest of your home. The nationwide average is around $5,500 but can range from $1,600 to well over $100,000. So I ask for an itemized estimate with only the larger bathroom. Thomas and Sharon Lotze The installers , Joe B, Joseph S and Jacob W., arrived on time . We had a bathroom remodel and we treated very well from start to finish. I hire West shore to do my walk in shower it was beautiful and the men was very professional and knowledgeable about their job. Starting with our sales representative Shayne B, and our installers names, Micheal R. and Golbert I We recognize their excellent performance and professionalism, and we would like to thank and give them recognition for their hard work and commitment .In helping and making sure that their customer was taken care of and satisfied with the job before they left .They went well above and beyond our expectations. Steve V. said: When I decided to do some remodeling and ad a drop ceiling I knew I, Will R. said: We went and got three quotes. Mr. West Shore, you have all my money but you will not respect me enough to provide transparencies in your business practice. If you repay your purchase in full before the end of the promotional period you will not have to pay any finance charges. I had to caulk it myself. She listened to our wants & explained everything in great detail. Oh by the way they knew it was a VA backed install so are they trying to take advantage of that? Very professional.We had two new walk-in showers installed in two bathrooms by the same installer, Alec DuBreuil. Kingsland, GA, Sharon Lotze Any finance terms advertised are estimates only. They were vigilant about keeping their work area picked up and cleaned before leaving. We had Westshore re-do our bathroom. Columbia, SC, paul thorne It took them 12 days to finish. He worked quickly, and quietly and knew what he was doing. Sardinia, Italy. Had an issue with the beach seat. Some customers have said that West Shore Home is more expensive than some of its competitors. We assessed reviews from various locations including. October/ 8/2019, This was our second bathroom redo and we are as thrilled with this one as e were with the first. Knoxville, TN, Suzanne Bogan 261 were here. Some locations may not offer all of the listed window types. BBB reports on known marketplace practices. they were very detail oriented and professional about there job plan. I called them they returned, replaced the chalk. At West Shore Home, we are all about Fast, Convenient, Risk-Free Remodeling. It was a bit expensive but we figured that the Quality of the product was worth the cost. customers had to say about their remodeling experiences with the company. Sales: (717) 697-4033 Service: (866) 218-5309. For example, West Shore offers low-interest payment plans for as little as $89 per month, deferred payment plans with no payments for up to 12 months, and 0% deferred interest plans. depends on several factors, most notably the bathroom size and extensiveness of the remodel. Other restrictions may apply. He answered all of my questions thoroughly and explained in detail. Verification can help ensure real people write reviews about real companies. Many of West Shores products function similarly to tub liners in that they include grout-free wall surrounds in addition to the tub or shower itself. No problem! Winter Haven, FL, 1 year ago They just showed up 1.5 hour late on the scheduled day. Thanks Derek and Sam. One more thing you have to pay for upgrade. West Shore Home offers financing options to help you pay for the products. Bradenton, FL, John ferry Book L'Imperatore B&B, Sestu on Tripadvisor: See traveler reviews, 16 candid photos, and great deals for L'Imperatore B&B, ranked #4 of 6 B&Bs / inns in Sestu and rated 5 of 5 at Tripadvisor. Berea, KY, Michael Anderson While it was a long wait time and they did have to reschedule we are now very happy with our choices. They were professional and explained what all they were going to do. Its also extended into more states and now operates in 23 cities and metro areas. BBB reports on known marketplace practices. Minimum purchase $9,999 required. Luckily this was not a problem for us. They had positive experiences with the sales and installation crew but found it difficult to reach customer support teams. On 10/27, they claimed they had the wrong faucet for the bathtub and that they would return on the morning of 10/28 with the correct part. According to, Beyond the monetary value, a remodeling project offers the opportunity to improve your bathrooms energy efficiency or add accessibility features such as grab rails or a, We reviewed each companys licenses, certifications, and liability insurance coverage. We evaluated each companys offered services and state availability. Thank you Colton, Rikkie and Zachary. Financing is subject to credit requirements and satisfactory completion of finance documents. Steel, fiberglass, composite, and wood doors are typically the least expensive, whereas aluminum and iron doors are the most expensive. The company offers several tub and shower installation options, but no plumbing or electrical work, tiling, flooring, cabinetry, or toilet or sink installation. To top it all off, we back everything with our zero-risk assurance to guarantee that you don't overpay, you don't have to put your money at risk, and you don't have to worry about the product because it is all backed by a double lifetime warranty. The installers Alex and Mason installed the travertine look and it is beautiful in the guest bathroom. We would recommend him for future installations., We call and leave messages, and its clear they are avoiding us. I had already paid the full 14,000. We have had both of our bathrooms done by WestShore. My request to remodel my shower was taken in May, but service wasn't completed till August. They did a great job. The cost typically breaks down to about $100 to $200 per square foot of bathroom. Palm Coast, FL, BARBARA GRAHAM We are exceedingly satisfied with the service. Exactly 2 yrs into this project (8 service orders later), we had to have it redone! Finally, we reviewed the companys years of experience and customer reputation on the Better Business Bureau (BBB). Consider replacing your windows if any of the following circumstances apply: According to Fixr, most entry doors can be replaced for $800 to $2,000, though the average cost is around $1,200. customers to them. Whether you want your tub surrounded by subway tile or granite-like walls, you can add your own style to your new bath. My installation crew Joe, Jacob and Jonathan were professionals and experienced from the beginning. Keep in mind that some customers reported pushy upselling. All of its windows include a full lifetime warranty. West Shore Home products come with a lifetime guarantee. They really did everything in ONE day! increase your homes value and make it more comfortable to live in. very expensive for what you get I recommend shoppers to continue to shop and stay away from Westshore homes. Also thank you Steven, Jimmy and Kyle!! They worked hard throughout the day and cleaned everything up before they left. Though more expensive than competitors, the company has a reputation for using high-quality products and installing them quickly. We told Cody we want to get rid of the old bathtub and replace it with a walk-in shower. In September, 2021 Coleton B came to my home and showed me the options for converting a jetted tub to a walk-in shower. We hope to work with you soon. Mr. West Shore, what do you mean you don't know? I'm not really sure what to say about this company. At the same time Nick M and Nick P worked on giving us the marble look in the master bath which included some major demolition because of the garden tub and shower being replaced. After having to reschedule the apponitnment from two weeks ago, Josh made it to put the caps on the top of the shower. . Ray and Eric did a fantastic job installing our new shower, and it looks great. They did an excellent job, my patio doors look great.They were installed perfectly. Having been builders in our younger years, we could appreciate that from these two guys. There was NO MESS or debris left behind..only our BEAUTIFUL NEW WALK-IN SHOWER. Zach did an amazing job. My review is to tell how great the work done byZach H was. High Point, NC, Karen Prosser He went over all our choices and never at any moment did this turn into a high pressured decision. Thanks guys. West Shore Home allows you to add a number of features to the wall surrounds, such as grab bars, seats, and shelving.

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