6617101. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. If you have any issues with Repairs Hub, . Please sign in with your Hackney email account. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. Click on the Start button to get going. 0113 212 0687 The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. Please sign in with your Hackney email account. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one. You should also report gas leaks to National Grid. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. To request a repair for a communal area, please call customer services 0208 356 3691. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. If you have a complaint, please let us know and we will do our best to resolve the issue. It also allows them to book appointment slots for more simple repairs at a time that suits them. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. I am asking anyone who reads this to think more deeply about what institutional racism is. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. Hackney residents can try reusable nappies for free by applying for a 70 voucher. 0345 257 7520 A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. Hackney . Mould is a living organism and must be killed to remove it. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. What's happening? Our partner charity, TRAID, offers a free home collection service for unwanted clothes. This process can be a continuous cycle. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. @hackneycouncil. 0113 212 0687 Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. Find jobs Company Reviews Find salaries Visit Hackney Real Nappy. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Damp in walls and ceilings can be caused by condensation. Our repairs telephone number is 020 8356 3691. We can also advise you on setting up a school composting scheme. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. 55% of repairs being reported in the service now do not require a call. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. The dxw newsletter is a regular update on what we've been doing and thinking about. Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Working together, Hackney and dxw developed the Report a Repair service from alpha to a simple beta that was made available to residents at the end of February. We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. London, N1 9NW The Dextrous Web Ltd is a company registered in England & Wales, No. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. An appropriate officer from the service area will investigate the complaint fully, the service will reply to your complaint in writing within 10 working days or the amended timeframe we previously discussed with you. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. All jackets, childrens coats, gloves and scarves are welcome. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. "dxw" is a registered trademark. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Keep iterating and improving. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. hackneycouncil @hackneycouncil 6.28K subscribers 814 videos Hackney Council's official YouTube channel. Start a new form. With over 90 Refill stations in Hackney, refilling your water bottle for free has never been easier. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. On the day our teams will provide information on: At the event, you will have the opportunity to visit our Zero Waste Market and attend repair workshops and demonstrations: Family-friendly stalls and activities include: Grab some coffee and hot drinks. Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Repairs Hub. Coffee and hot drinks are free if you bring your own mug. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. VHS tapes, CDs and DVDs, large furniture including mattresses and white goods wont be accepted. You can also use the call back service you will receive a call without losing your place in the queue). Provided by Civica UK Limited Your session will expire in 0 seconds. Indeed Home. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. If you are reporting an external or communal area repair, you must report the repair via telephone. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. If you live in a privately rented property and are having issues with your landlord about tackling damp and mould contact us. Dealing with thousands of phone calls is a real challenge for the Councils Repairs Contact Centre. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. Manor House Development Trust- A community festival to bring together Hackneys diverse communities through a celebration of the 75th Anniversary, including a free Caribbean-themed community meal, performances by local artists and young people, spoken word poetry, drama, history, art and photography workshops, storytelling sessions plus Windrush-themed activities and games for children. London, N1 9NW - is an enhanced version of the system that was in place before the cyberattack.

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