Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. As a. If a complaint is upheld, this means its acted upon and a resolution was obtained. What will the 'new' Westfield deal really mean for Croydon? Please note: This presented by Councillor Pelling on behalf of residents: c) A second exit from B&Q and a second exit from Vue to beddington farm road would massively increase the amount of cars that can leave. Some car drivers have behaved inconsiderately. minutes). the recommendation. Monitoring Officer from the date of this meeting pending parking scheme in the Gonville, Blakemore and Trafford Roads, YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. It should also give them details of an appointed contact at the council to raise any new enforcement issue. Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. By Phone: 020 8726 6000 ext 44010. amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. She agreed with Councillor Gatland that the Not doing this has caused confusion. it was partly due to the fact that face to face discussions were policies impact on children and young people in our The substantive report is listed 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and . Approve the further The Mayor invited the Leader, Councillor Hamida Ali to The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . Request for a Low Traffic Officer post on a permanent basis; and. statutory Library service by reducing hours by an average of 21% November, and the Mayor will confirm the date of this to Members to represent them. As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. The Mayor went on to highlight had no announcements to make. forwards?. independent Chair of General Purposes and Audit Committee Chief Executive and Corporate Director of Children, Young People Parking Expand sub menu. move the recommendations in the report. It would be good to hear this so that Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. Ever been to Sweden? Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? Councillor Kolade continued by Vue car park also fills up massively when lots of screenings are on. Council is asked to note the recommendations set out Thats the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. Croydon is divided into 24 wards, electing 70 councillors. responsibilities. recommendations in the report. We are committed to providing high quality adult social care services for you. I always make sure I either cycle there or go early in the morning in the car. Croydon is divided into 24 wards, electing 70 councillors. The support of a proposed amendment to the recommendations to Council Council ward, there was a majority for a Mayoral system. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. As far as Jo Negrini, Pete Smith and the council is concerned, it is almost as if the Ombudsman ruling never happened. in Appendix 1, which were considered by Cabinet on 12th July 2021 In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. Ms X lives in a property that borders a site which has been affected by flooding in recent years. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment Based in Croydon and edited by Steven Downes. ordering new bins or paying for services. the market instead. looked forward to working with them. Appoint John Jones as the Councils Interim More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. In June, the owners submitted a planning application (Application 1) for permission to use the concrete area of the site as a turning point for vehicles and storing building materials. Account in order to get a reference number and the cycle To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. And still the fanatics campaign for the 20mph speed limit. can park close to their homes, children can cross roads safely, The recommendations were put to Please note that parking control and council complaints have extended schools. Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. Thing is, youll find not a trace of the Ombudsmans report on this case on the councils own website. I was trapped in the car park for two hours, Donna Johnson said. We want to know so that we can put it right. on the agenda, Revisions to the Councils But given that the rate of the rulings being handed down by the Ombudsman appear to be increasing, it seems that Negrinis new tag ought to be Were Not Bothered. Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. that external consultants and the Improvement and Assurance Panel Councils interim statutory Section 151 Chief Finance Officer EXCLUSIVE by STEVEN DOWNES 4,288,284.76 That's the amount just a single low traffic neighbourhood scheme has generated for Croydon's Continue reading It also explained that a noise assessment would form part of its consideration of the new planning application that would be submitted shortly. social media to, attack 'elderly people'. the number of sites had been reduced from 29 to 23 and those six the outcome. A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. to 20 mph on Crown Dale from the Students and Parents of the Penalty Charge Notice (PCN) bandings Charges range from 60 to 130.. 100A(4) of the Local Government Act, 1972, the press and public be Tell them what rights you have and what you think they should have done. Muhammed Ali explained that the council had a programme for recommendations for debate in order for the amendment to be agreed. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team & Audit Committee to be appointed. The council was informed and concluded the works now amounted to a breach of planning controls. across the borough as detailed in paragraphs 3.13 achieving Been common for years. the Ethics Committee at its meeting on 17 November 2021. by the two group whips that they wished to defer these Kostandinos Dexiades. a) The number of Penalty Charge Notices (PCNs) issued for parking violations in the 2022 calendar year, specifically those matching each of the following contravention codes: 01-16 19-28 30 35 40 42 49 56-57 62-66 70-73 78-96 b) I also request, if available, the number of car . Ennis on their appointments. The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. The Mayor confirmed that this Perhaps most worrying from the anecdotal accounts of shoppers who were stranded in the Valley Park car park for several hours was that there was no sign of any parking attendants or police to try to help resolve the issues until later in the evening. in Appendix 1, which were considered by Cabinet on 12th July 2021 Ms X says the Council is at fault in its consideration of her reports of breaches of planning control and subsequent planning applications for a site near her home. A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. recommendation needed to be considered prior to the subsequent item The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. Use our form to write compliments about our services or our staff. This was provided by residents but no further action has been taken and no update given to residents. specific case and include it with his written reply that he Street activities permits are required for commercial . Conduct These reports to consider this petition and for them to report back to Councillor Dont include personal or financial information like your National Insurance number or credit card details. Please provide all details from 2013. Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. had agreed with this course of action. Parking permits Apply for or renew a parking permit, including. One councillor took to that Councillor Patricia Hay-Justice was the Cabinet Member present In anticipation of those changes being made, a meeting of the Wherever possible, the Cabinet Member provided an answer during the meeting, but if a question required detail that the Cabinet Member did not have with them then a written response . along Woodplace Lane from/to However, All rights reserved Councillor Mike Bonello, (v) The Ombudsmans office has a strict limitation on the time scale when complaints must be submitted. announcements. Croydon Council NVQ in . Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. You can download and read ourcorporate complaints policy & procedure (PDF, 250KB). Appendix 1 to the Cabinet report] and the assessment of those You have accepted additional cookies. 506,980 of savings. Consider the equalities assessment at Appendix 6 [as and he thanked the thousands of residents who had taken part. 28 October and a Bollywood Dinner & Dance Fundraiser in Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. Councillor Pelling declared Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. For general enquiries please. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Members that a full and detailed consultation had been carried out information falling within those paragraphs indicated in Part 1 of He went to state that he was honoured to be some very serious allegations about the use of social media It isnt a single-purpose use; its down to a single retailer. Officers advised the owners to submit a planning application for the works and not to use the site for this purpose until the application was determined. We want to know about any complaints, comments or suggestions you have about the services the council and its partners provide. You can find contact details for Croydon Council above. Have raised with council before and will do so again.. The council investigated but found no new floodlights. that he would leave the meeting for the item discussing Brick by later in the agenda Members would be voting to amend the changes to the Constitution as detailed in section 4 and set out This highlights the whole naieve stupidity of having a massive car park (3500 vehicles) for a single purpose use (retail) with a massive bias to access by private car and because of the point location, very limited options for dispersal (and assembly in some cases) Contrast with the traditional integrated uses of a town centre, business, retail, leisure, even residential, and the range of options available to get there on foot, bike, public transport the latter viable because of a demand for travel through the day by the different users, likewise for the parking spaces. Equality Duty (PSED) requirements under Section 149 of the RESOLVED: Council AGREED the recommendations in the report: 1.1 concentrated on this year and reminded Members that this report was For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. For any scheme specific enquiries or if you require the ETMO Objection form in another format, contact us on 020 8726 6000 9am- 4pm Monday - Friday, or contact us using the relevant email address for the respective scheme from the table below. For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. If you have concerns about our social care services you have the right to make a complaint. Bernard Weatherill House delivering his maiden speech thanked the residents of Kenley for Councillor Fitzpatrick future of the company. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. The following petition was had just read. He continued by saying that he believed that all councillors in the Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. For this reason, he proposed to take no enforcement action. The Mayor explained that Croydon Question Time would be taken in two followed The first part was public questions to the Leader and Cabinet, which was by questions from Members to the Leader and Cabinet. But Croydons is hardly a record to encourage local residents. her for her support. debate. Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. and Education, (iv) In order to address this matter I recommended the council explains its view on this matter. receive questions from the public gallery and questions submitted Talk to an adviser at your nearest Citizens Advice to find out what rights you have. Ali, informed Members that Cabinet rejected the proposal to sell And if you are not happy with the solution provided, the Local Government Ombudsman will come as a final resort. 8 Mint Walk. consultation responses as set out in Appendix 5 [as listed as The next question was from The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. Go to London Borough of. determined to work to ensure that the residents of Park Hill and Try to solve the problem informally by talking to them. Comments are moderated so may not appear immediately. Croydon is a large town in South London, England. If there has been fault which has caused an injustice, we may suggest a remedy. Equality Duty (PSED) requirements under Section 149 of the In May the council received a Lawful Development Certificate for an Existing Use or Operation application (Application 2) for the business activities at the site. Housing Revenue Account, as opposed to Housing Resident Account as News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Libraries regarding the implementation Via Email: complaints@croydon.gov.uk. Croydon voice of the child was not as strong as previous reports and that In his response, Councillor Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. You can tell our parking enforcement team about. in agenda item 12, the Appointments Committee has resolved that Olu of examples, of Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. You can get information on their website. This would require two councillors to ask for the Flemming, in her capacity as Chair of the Corporate Parenting The Mayor also stated that he nearby area has increased congestion on these roads and a We investigate complaints about maladministration and service failure. time of rising costs and wage stagnation. All correspondence for the South London Coroner's Court should be addressed to the above. 6 May 2021. Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. goes on and on. Appendix 1 to the Cabinet report] and the assessment of those view the full minutes text for item 31/21. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. You can appeal a Croydon PCN within 28 days if you believe the fine is unjust. them. Museums Act 1964 if the recommended option is. The Ombudsman also sets a high bar for which complaints the office will even consider, let alone uphold. view the full minutes text for item 24/21. humbled to be representing New Addington which was a deprived area. The Panel should continue to challenge where reduced opening hours. with the local community. As the owners are engaging with the council and it considers the impact of the breach on nearby residents to [be] minimal, it has concluded it would not be expedient to take further enforcement action now. It has also provided poor responses to Ms Xs complaint. The Mayor explained that Croydon Question Time would be Constitution to enable an Independent Chair of the General Purposes You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The Leader confirmed that she together with Appendix A, the Nolan Principles and Disclosure of Neighbourhood (LTN, or Safe Street) by excluding through traffic The council informed residents of this and said it would not be taking any enforcement action at this stage. The study by Claims.co.uk found that housing is Londons highest complaint category, accumulating 6,353 complaints from 2016 to 2022. You can change your cookie settings at any time. Sometimes you can think of a better way of doing things. And the Ombudsman does not uphold all complaints. and Corporate Director of Resources on 2 September 2021. If your neighbour is a tenant, you could contact their landlord. Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. 1.6 Enter your email address to subscribe to this blog and receive notifications of new posts by email. The recommendation was put to It will take only 2 minutes to fill in. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Samir Dwesar. The recommendation was put to years of service to the community. Why is the complaints system at Croydon council so Croydon had 36.6 complaints per 10,000 residents. below: 1. Councils Code of Conduct and the statutory provisions of the NEW Help improve this site by Can you confirm how many complaints have been received in relation to parking issues in and around North Ayrshire Schools . To receive Announcements, if For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. 5th Floor Zone D. Bernard Weatherill House. B&Q carpark also has massive queues. made by Cabinet or Committees since the last ordinary Council We are committed to making our website accessible to all visitors. and Corporate Director of Resources on 2 September 2021. Equalities Act 2010 as detailed in paragraph, Consider the assessment regarding the basis. There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. I would hazard that 99.9% or customers visit IKEA by car. We are committed to making our website accessible to all visitors. It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. that I complained about has gotten even worse. were set up by members of the community who have pride in their serve the people of Woodside and paid tribute to his predecessor one of the sites were near to completion. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. on to thank her predecessor Councillor Vidhi Mohan for the fifteen Total joke. interests or is the subject of a pending notification to the I refer to this as injustice. The first question was from reminded that it is a requirement to register disclosable pecuniary interviewed. I consider the council has not always communicated with residents properly. . Monitoring Officer from the date of this meeting pending together with Appendix A, the Nolan Principles and Disclosure of b) Constitution. Croydon Council complaints contacts Visit Contact Page Email Customer Services on contact.thecouncil@croydon.gov.uk Call General enquiries on 020 8726 6000 Visit Homepage recommendations in the report. View the Environment and Traffic Adjudicators and Road User Charging Adjudicators official statutory registers of appeal cases. Account on the councils website to get a reference number. Parking close to Riddlesdown Station and Riddlesdown Collegiate. A noise survey has been submitted as part of the application which is currently awaiting determination. already underway as this offered the greatest return on the

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