In some cases, the personal data we process is provided to us directly by you, and in some cases, we also receive personal data indirectly from Tymit Limited ("Tymit") who operates and provides your Fraser Plus credit account as the regulated lender. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. Some customers have complained that they never pick up, or the wait times are too long. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes. The tracking information can also be found in your order history. Unfortunately, an order that has been returned to us by the courier cant be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. See our complete return policy. These terms and conditions are subject to English law. Information may be held at our offices and in our IT systems and those of the Frasers Group as well as by its and our professional advisers, service providers, suppliers, business partners and sub-contractors. There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. The PEGI System is now classified by the Video Standards Council, rating each game on its content, rather than its playability or difficulty. We retain transaction information for the longer of as long as you hold a Recognition Loyalty Programme Account or required by law. You are responsible for ensuring you keep your log-in details secure, and for all activity that occurs on your Loyalty Scheme account. Upon carrying out research, I have found there to be a reoccurring theme in Flannels returns/exchange policy as a whole based off customer feedback. Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). As set out in our Loyalty Programme terms and conditions, the Loyalty Programme is operated by Frasers Group Financial Services Ltd., whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. If the transaction value is greater than your Frasers Plus Rewards balance, you must pay the remaining amount of the transaction value by an alternative payment method. All information regarding Marketplace Products on the Website is an invitation to treat only and is not an offer for sale or a binding contract. You can contact them by (1) post: Exchange Tower, London, E14 9SR, (2) telephone: 0800 023 4567, or (3) by sending an email to complaint.info@financial-ombudsman.org.uk. 3. Continue through the checkout process until you reach the payment page. Select the items you wish to purchase and proceed to the checkout as normal. If the problem persists, please contact your card provider. . You can manage your points and rewards through the Frasers Plus App. You may bring any dispute which arises under these terms and conditions, to either the competent court of Amsterdam, the Netherlands, or to a competent court of your country of habitual residence (for EU member states only), at your discretion. If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Click here to get to the sign-in page, and then follow the steps. You can use the full or part balance of your credit note. Returning items that have been sent out incorrectly. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you. Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. Gift cards cannot be used to buy further gift cards. Acceptable forms of ID are: Cheque Guarantee / Credit / Debit Card Bank / Building Society Book Valid Passport Cheque Book Drivers Licence Utility Bill, For under 18s: National Insurance Card Medical Card Savings Book. If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see thedropship/marketplace terms. Sometimes this shows up as two charges and will correct itself within 2-3 working days. If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. Why is my bank is showing two charges for my order? If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps. We view the security of our customer's data as paramount. We act as a credit broker and not a lender, and are an appointed representative of House of Fraser Limited who are authorised and regulated by the FCA (firm reference number: 736424). Completed Orders. Contact details Head Office address Martland Park Challenge Way Wigan WN5 0LD Phone number: 0344 2459 243 Please check with your phone provider if you are unsure about how much a call will cost. If your item is faulty, we will provide a full refund. Once you log off, session cookies are deleted. When in the payment stage of checkout you will need to click use Gift Card/eVoucher and follow the instructions. If you didn't find the answer to your query above, you can contact our customer service team here. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. Gift cards are valid for two years after their purchase. Gift Cards cannot be used to buy further Gift Cards. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Frasers Plus Rewards will remain on your Scheme account until they are redeemed, although please note that Frasers Plus Rewards will expire 12 months after they have been converted from points (or when your participation in the Loyalty Scheme ends, if earlier). If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Sometimes you may run into trouble and not receive account emails that we are sending to you. Website Operator. Nothing in these Terms shall affect any statutory rights that you have including any rights in relation to any products which are purchased using Fraser Plus Rewards. Standard Delivery - three (3) to seven (7) days. ); and/or. If we end the Loyalty Scheme under this section, any pending points, active points, Frasers Plus Rewards or other benefit under the Scheme shall cease at the end of the three-month notice period, and you shall not be entitled to any compensation. The Exclusions may be updated from time to time and will be available to view on the Frasers Plus app or the Frasers Plus website. For queries relating to online orders or information on the website you can contact us here with your query. If you no longer wish to be part of the Loyalty Scheme, you can only leave the Loyalty Scheme if you also close your Frasers Plus Credit Account. In particular, we use cookies to: enable you to set up an account, place orders and make payments, remember items you place into your shopping basket, remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously, enhance and personalise your shopping experience. Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. Please follow the returns advice on your dispatch note. If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. To use the form, simply print it off, fill it in and, either scan and email it to us or post it to the address above. If there are Frasers Plus Rewards remaining on your Loyalty Scheme account when your Frasers Plus Credit Account closes you will no longer have access to the Frasers Plus Rewards and all such benefits will cease and you shall not be entitled to any compensation. Click & Collect - delivery to your chosen store, three (3) to seven (7) days. We will keep you updated as soon as we send it out. Sizes vary with different brands and styles. British Forces Postal Office deliveries remain available. If your Frasers Plus Rewards balance is greater than the value of the transaction, then the residual amount will remain in your Frasers Plus Rewards balance. Card Fraud is illegal, and perpetrators will be prosecuted. The actual delivery charge will be calculated during the checkout process. Standard Delivery takes three (3) to seven (7) days. You can update how you want us to contact you under Contact preferences. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button. Please use our contact form and attach images of the wrong/faulty items and we'll investigate this for you. Select "Add sender to safe senders list", 5. 22 Flannels promo codes and sales to help you save on luxury designer fashion 10% OFF Outlet Specials: Check out the latest Flannels discounts and sales for over 10% off Explore the current. Where you return or we are unable to fulfil a purchase paid or partially paid for using Frasers Plus Rewards, your refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit to your Frasers Plus Rewards balance equal to the amount paid using Frasers Plus Rewards, with the balance of your refund (if any) being made to your original payment method(s) or a credit note. Our Website uses session cookies and persistent cookies. PEGI also have a series of Content Descriptors, which provide extra information detailing what kind of content is in the game and why it has been given a particular rating. They will try up to 3 times. You have the right to opt out of receiving promotional communications at any time: We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business. They will also remain responsible for classifying any games featuring pornographic material. Persistent cookies will not be deleted after each session. If you require the items, we would ask you to place a new order. Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery. How do I change details such as my payment/contact preferences? On collecting your online purchases in store, our personal shoppers will present you with an edit of additional pieces specially selected for you to help you build your wardrobe season after season, based on your preferences. If you are using your own method of return, you may be liable for import VAT (normally applied to goods over 15) and pay a customs duty charge (if your order value is over 135) where applicable. We may end the Loyalty Scheme at any time on 3 months' notice. Please use that tracking reference to keep tabs on the progress of your delivery. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. For example, if a Customer bought a new battery/stopwatch/pedometer from the Seller, the Seller would accept their old battery/stopwatch/pedometer and prevent it going into a landfill site by disposing of it safely. You placing an order is an offer to Adidas to purchase the listed Marketplace Product(s), which is subject to acceptance by Adidas. This will show as a pending amount on your statement. If the problem was caused by reasons other than materials quality or assembly process, the original Marketplace Product(s) will be returned to you. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. If you still require assistance with your query; please Contact Us. A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below. We will improve this article. Style and Collect is an exclusive FLANNELS service, combining the ease of Click and Collect with a luxurious in-store personal shopping experience. ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie, These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers, AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency. A complete digital styling service anytime, anywhere. Once you have registered your card, when you shop online in the future you will only have to enter your password. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. Nothing in these terms and conditions is intended to affect your statutory rights. The Loyalty Scheme is for your personal use only, is non-transferrable and may not be sold. Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. So you only need to look in one place to find out all you need to know about how the Group collects and processes your personal information, this policy covers our Website (being any website operated by The Flannels Group Limited), our App (being any app operated by The Flannels Group Limited or a Group company), our stores and any correspondence you have with the Group in relation to our retail offering. You should receive a confirmation email when this is done. Support : Flannels How can we help you? No. Dropship Products cannot be returned to stores. how many points you may receive per 1.00 spent on a Qualifying Purchase; how many points you must collect before you can redeem them for a Frasers Plus Reward; and. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you. You must ensure that all information provided by you as part of your Frasers Plus Credit Account application, and which is used to enrol you in the Loyalty Scheme, is accurate and is kept up-to-date in your Frasers Plus Credit Account profile. Using this payment option enables you to pay in 3 monthly interest free payments. Written communicationsApplicable laws require that some of the information or communications the Seller sends to you should be in writing. Return your online order in a few easy steps. Military discount. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value. the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods. that have been damaged by misuse or activities other than the intended purpose (e.g. For example, pre-orders can't be paid with PayPal. A person who is not party to these terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. We send an email out to confirm the cancellation and you have not been charged. That explains the terrible service. This information includes: (a) your full name; and (b) your email address. You can also use your gift card as part payment, together with any other approved payment option. Our email address has been successfully added to your safe sender list, 3. Please note the life expectancy of Marketplace Product(s) depends on the individual using it, the conditions of use, and the characteristic wear patterns of the user. Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP. The Sellerreserves the right to revise and amend these terms and conditions from time to time. We're here to help! For example, a functionality cookie will remember your username and language preferences next time you visit. Whatever your style, take a seat and let our beauty experts help you discover your FLANNELS Beauty alter-ego with our Tasting Menu. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies: Tier 1: within 30 days of receiving the defective item, you can choose to receive either: The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. Active points will remain in your Loyalty Scheme account until: (i) they are converted into Frasers Plus Rewards or (ii) your membership of the Scheme ends for any reason. We may use your personal data in the following ways: We will only use your personal data when applicable legislation allows us to. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Once we have cancelled your account you will receive an email confirmation. You can't buy gift cards using gift cards as a payment option. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment. address book. Credit subject to status. Free USA shipping on all orders $150+ Get the details. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. In the Enter an e-mail address or Internet domain name to be added to the list box, copy and paste our email address and click OK. 6. Cookies don't store personal details such as your credit card details, your name or your date of birth. You will only see the options available to you in the checkout process. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. Please note that where we end the Loyalty Scheme this does not affect your Frasers Plus Credit Account. If Adidas know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device. To help us to prevent fraud, We may require documentation to verify a Customers details or may require a landline telephone number. DELIVERY: Select your preferred delivery method. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age. It is important that any returned items, unless faulty, are sent in a fully re-saleable and unused condition. Adidas may choose not to accept your order at their own discretion. A high standard of rearing conditions for the animals. Email Flannels Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation This privacy policy was last updated on 17/08/2022. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.

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