We'll offer you this much money. It's no different than telling a painter I'll offer you $500 to paint my house.. Only round robin (RR) orders count toward your acceptance rate. Then it drops off. I've heard of drivers being deactivated for this. I know a lot of Grubhub and Doordash cherry pickers who would think that's idiotic. Or Completion Rate? Does Your Uber Eats Acceptance Rate Matter? If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. That offer will give you details about the delivery, with options to accept or decline. You cant check your Uber Eats driver acceptance rating anymore in the app. Using the 50 cent rule I would need to believe I could finish it in 23 minutes or less. When everything is managed by computers and overseas call center employees, Uber won't always have the right picture. They provided an estimate of distance and time. If your cancellation rate goes above the average for your city, you'll receive a notification. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. So unlike Doordash, who is very transparent about their completion rate policy for Dashers, Uber Eats doesn't tell you what cancellation or completion rate will get you deactivated, nor do they let you know what your rate is. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. Penalizing drivers for not accepting offers could have expensive consequences for Uber. On Spark, your acceptance rating is the number of offers you accept out of the total offers you received. The bottom line with Uber Eats is, you don't know what you will get for a tip. However, in most cases it seems like Uber is within five minutes of being accurate. Your Uber Eats cancellation rate is the percentage of deliveries you cancel after accepting them. All rights reserved. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). Guess what I'll be tracking in the future? This is also why things like driving at peak Uber Eats times and double-apping with other jobs like Instacart when Uber Eats is slow is so important. If so, it's calculated as Accepted deliveries divided by order requests sent to you. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information, Uber Eats delivery cancellation rate help article, Doordash, who is very transparent about their completion rate policy for Dashers. Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. This prevents the acceptance screen from popping up while you're using another app. Do Bloggers and Content Creators Have to File Quarterly Taxes? Grubhub Mileage Deduction: Writing Off Car Expenses. Can I cancel if I accept a delivery offer on Uber Eats? Another reason you may consider increasing your acceptance rate is that it does make customers happy, and happier customers tip more. Get exclusive content delivered right to your inbox. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. However, I have no idea if I ever came close to being deactivated for it. In other words, you're kind of rolling the dice. So, accept orders that are worth it to you, and just make sure you keep your cancellation rate as low as possible. If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. Accepting an offer is pretty easy. Please include attribution to EntreCourier.com. No. Then once one comes through with a good delivery, I turn the others off and complete that delivery. I'm a little amazed my bike account was never deactivated. When a customer puts an order in for delivery or a ride, they want to get that service as fast as possible. Using the 50 cent rule, doubling the pay comes out to 21. There is no negative consequence to declining a delivery request. The bottom line is, I'm trying to get an estimate of the time a delivery will take. I've had plenty of times when I rejected 5-10 or more deliveries before finally accepting one. Some will only take offers that pay a certain amount of money or more. I don't think Uber Eats has as big a problem with orders not getting picked up as Doordash or Grubhub do. You select your issue and the app will ask if you want to cancel. At this point it appears to be a test. That link is an affiliate link from Amazon. You can read more about my affiliate policy here. The only times you should cancel trips is if theres an emergency. I know that Uber Eats quit displaying your acceptance rate - back when I started tehy used to show your acceptance rate and rejection rate. Then I'll write that down along with Uber Eats' estimate. Indeed, I'm usually accepting 25% or less of the delivery requests I receive. If that were an offer on Doordash or Grubhub, I wouldn't either. Uber Eats Food Food and Drink comments sorted by Best Top New Controversial Q&A Add a Comment More posts you may like. Really, you can keep a super low acceptance rate and you just have to ensure your cancellation rate is low. Obviously they won't always know if a restaurant will take longer than expected and they can't always know how much time it takes to get through an apartment complex. I have heard or watched that there is some penalty for not accepting 85% of your offers while you are online on Uber eats? What I am finding with Uber Eats is the most important factor in whether to accept a delivery is, how quickly can I get it done? Overall, this update makes very little sense, but we have to wait and see if its rolled out to more markets and how it impacts food couriers. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. That's something that comes from an employee mindset. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. Uber Eats doesn't even publish the acceptance rate on the driver app any more. All they really told you was how far away the restaurant was. Let's dive a bit more into what all is involved with rejecting offers from Uber Eats. They are quick to deactivate drivers they think have done this. A good practice is to try to complete at least 90% of your offers. Uber Help page Driving and Delivering What are acceptance rates? In that instance, there's a chance the tip could be higher than that. However, by swiping down on notifications, you can tap on the Uber notification that you're online, and that will usually take you to the Uber driver app, showing all the information. Here's the process I go through in evaluating a delivery offer. To accomplish that goal, the acceptance rate is not what matters. Doordash is probably better known for hiding tips. No. In a recent Forbes article discussing Ubers new math, one of the things mentioned was how Uber possibly selects not just how much they charge customers, but even how they choose the drivers that get the rides. Yes. What about the various Uber Eats driver metrics and Uber Eats driver ratings you have to meet? Does acceptance rate matter on uber? For example, if you accept eight out of 10 delivery trip requests, your acceptance rate is 80%. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. Actually, I probably shouldn't call it a delivery order, as it's not an order until you accept it. Heres the thing: this still doesnt mean you should maintain a high acceptance rate on Uber Eats. Double the offer amount. It will cost you more and leave you with less. However, Uber could take a page from how that food delivery service does things. Uber Eats used to show you your acceptance rate, but a few years ago, they removed that feature. At that time, the tip was not included in the offer amount. A $3 offer was far more likely to take 15 minutes or less. If the customer did not add a tip when placing the order, the offer amount only includes the portion that Uber is paying the driver. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? In some markets, Uber had tested a feature where some of the up front delivery information would be hidden unless drivers accepted a certain number out of their last ten offers. Notice that the mileage was higher, and this is an order in the central part of Denver (meaning slower traffic). The best way that I've found is to set a price. No. Take a week and drive only accepting requests that meet your minimum per mile amount and see if your income goes up or not. The map does display icons for both the pickup and drop off location, however those icons are not always very clear. Tuition coverage from Arizona State University, Perks like discounts at various Uber Eats partners. It just seems counter intuitive, doesn't it? This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. In my experience the estimates are pretty accurate. Find out why this driver accepts 99% of his ride requests: Finally, its far less frustrating to have a higher acceptance rate than to have a low one. Even still, now you had some ideas of what you were getting into. My income, though, has gone way up since I started accepting less. To cancel a delivery, you can slide up from the bottom of the delivery screen. Sometimes you can look at the restaurant you will pick up from, and get an idea that the value of an order will be higher or lower. However, having a high cancellation rate is one way to get deactivated. You can't switch to any other app by normal means when that happens, making it hard to pull up the map. But when you know your averages you know that the times you get more than you expect will offset. For most, the benefits are not worth the decrease in pay. Or is there something else different about the two? They've moved away from that. The clear answer is just no. And where this ties in to the whole order acceptance thing is, those offers from UberEats are a bid for your services. The flip side is that the tip has to be so much higher to make the longer (30 minute plus) deliveries worth while, so not getting a tip on those is more damaging. A lot of factors go into how much you can make. An ideal acceptance rate would be 100%, but in reality, it can range from below 50% to over 90%. Others will decide based on how much an offer pays per mile. There's an interesting pattern here. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture). Recently, however, they seemed to have brought it back. However, I did find an extremely secure phone holder for my bike by Quadlock. Uber Eats does not display the tip separately. Uber Eats doesnt have a minimum acceptance rate. Of course, they like to play the guilt card. And they told drivers how much the Uber Eats pay would be. When I started in 2018, Uber Eats did display acceptance and completion rates. Uber Eats has started hiding upfront address information in some markets for drivers with less than a 50 percent acceptance rate. Will you accept it?. No. Some restaurants are notoriously slow. However, if you have a $12.00 offer, subtracting $8.00 leaves a $4.00 delivery fee. If youre interested in freelance writing services or want to partner with This Online World, please use our contact page to get in touch! There are a number of ways that drivers will evaluate delivery offers. Cherry-picking your rides may seem scary at first because of how much pressure these companies put on you, but they do it for them. Once you add tips to that $3 offer, the profit per hour is considerably higher. But your cancellation rate matters a lot, and if it's too high, you risk getting deactivated by Uber Eats. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. If for some reason you cannot complete the delivery once that's happened, there's a high probability Uber Eats will mark that against you. Its up to you to weigh the perks of a high acceptance rate versus the earnings you make by being more choosy. Always. There may be times if there's a glitch with the app that some of the other information may not show up. Uber Eats Food Food and Drink . But what does it mean that it doesn't matter? When Uber Eats identifies a delivery that's a good fit for where you are, they'll push the offer to your driver app. Final Thoughts Why? Uber Eats states its important to accept orders whenever possible, but the takeaway is that you cant get deactivated for having a low Uber Eats acceptance rate. So you shoot for an average that is acceptable. The thirty seconds or so that you wait for it to time out is thirty seconds that you can't be receiving the next offer. What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. Never miss a headline that impacts your bottom line, Expert analysis and advice, directly from veteran drivers, Learn the secrets to working smarter, not harder. As I've mentioned, I've had several times where I unintentionally accepted an offer, either by bumping the screen, or by the screen popping up when I'm in another app. It was still far from perfect. Learn why it was the perfect career move, and how it all led to the Entrecourier website. If you haven't delivered for Uber Eats lately, you may not recognize their offer screen. What does this have to do with accepting or rejecting offers? It is a bit more expensive and requires a special case, however it's I felt it's cheaper to overpay for a good phone holder than to fix or replace my phone. The screenshot below shows the (2) next to Delivery, indicating that there are two orders on this offer. Read more here. All platforms like to remind their drivers that a low acceptance rate is bad for business. Ill be lucky to see one delivery a day while my buddy that just signed up gets $100+ days. Grubhub Mileage Deduction: Writing Off Car Expenses. And is there any difference from ignoring or declining a trip? Because things have changed, the information probably isn't very helpful today, but it may be an interesting read if you're interested in how things used to be. If you have to sit there rejecting offers for a half hour before getting one that pays well, that tells you that you've set your price too high. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. However, having a high cancellation rate is one way to get deactivated. You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. Uber Eats drivers are contractually allowed to reject any or all delivery offers. Only the order detail box will pop up and the map will not display. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. Ill be lucky to see one delivery a day while my buddy that just signed up gets $100+ days. Notice what's not in the thought process? Indeed, Uber Eats makes it clear that it doesn't matter. If it's fairly accurate, that is in my mind THE best way to evaluate whether accepting or rejecting an Uber Eats offer makes sense. DoorDash has a similar program with its Top Dasher program, but again, the perks you get arent worth keeping such a high acceptance rating. I seem unable to verify either way and logically what hurts you will in turn hurt Uber if they were to penalize you at the cost of speed to deliver to the customer? That estimate includes the drive to the restaurant, and then to complete the delivery. Android users are also more prone to accidental acceptances. I can't say for sure whether they do or do not punish you. First, Uber Eats no longer tells you your completion rate. This is because frequently cancelling active orders results in a bad customer experience, which is bad for business. Please share it. That driver arrives, gets the same story, and they call support. Acceptance rate does not matter . Do you need to maintain a high acceptance rate when delivering for Uber Eats? You have no clue what you just accepted. The way UberEats hides tips on offers, you know the tip portion of a single delivery offer will never be more than eight dollars. When I started in 2018, Uber Eats did display . They finally started to change things up. The earnings hit on eats would be dramatic. However, for some reason, Uber doesn't include the map in whatever pops up. There's something I like about the wording in the one quote above from my Uber Eats contract: in the exercise of your business judgment.. Again, thishasto be done sparingly since a high cancellation rate is a risk. posted on January 9, 2022 We'll look a bit more in depth into acceptance rates for Uber Eats. I never know how much that stuff about penalties is reality and how much of it is stuff they want you to believe. With the way that the delivery app pops up when you receive an offer, especially on Android phones, it's very easy to have the offer pop up on you while you are doing something else on your phone. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. But I don't feel that with Uber Eats as much as I do with the others. Its never worth it and always decreases my per-hour and per-mile earnings. A due time is never displayed for drivers. Read more here. The percentage of pings accepted is the acceptance rate. Well, heres what some Uber Eats couriers are saying about acceptance rates on Reddit and what rates they actually have themselves: As you can see, all of these Uber Eats couriers have acceptance rates well under 50%, and two drivers are in single digits! You can also take a rough estimate of your acceptance rate by checking your lifetime completed deliveries and factoring in how many orders you skip versus accept. What are delivery acceptance rates on Uber Eats? You can also sign up for Uber Eats if you havent started driving yet. The thing to evaluate is first, how frequently is Uber Eats sending offers to you? While Uber Eats doesnt show the acceptance rate any longer, its fair to assume they still keep track of it. You can choose to call support by tapping the top button, or you can choose one of the other options below. It's really not any different with Uber Eats delivery orders. Again, when you KNOW your averages, the times where you underestimate will be offset by the times that you get more than you thought. No. Fifty cents a minute comes out to thirty dollars per hour. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. In the past, Uber would deactivate you if your acceptance rate got too low. Rather you want to call it the Uber Eats acceptance rate or the Uber Eats confirmation rate either way we are stick with it as gig workers in this gig economy if you are a Uber. Once you have marked on the app that you have the food in hand, you want to do everything in your power to make sure it gets delivered. In general, the estimate isn't far off, though in my experience the actual time to complete is often a few minutes longer than the estimate. This is common for experienced gig workers, and again, its your hourly rate thats most important. Could this help someone else? Keep reading for RSG contributor Tyler Philbrooks response to these questions and more. It's impossible for there to be an eight dollar tip on that offer. Uber Eats does not provide the delivery address on the offer. I ran into this issue a number of times when Uber was not letting us know where deliveries were going. This is a very recent change to Uber Eats customer-facing app, and its honestly pretty weird and not great for drivers. The crazy thing though is, I'm pretty sure I accept a much higher percentage of offers on Uber Eats than I do with Grubhub and Doordash. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. While your Uber acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. Play the averages and go for the quickest, shortest deliveries you can find, and I think you'll find that you can do quite well. The expected minutes on the offer screen can give you an idea of the expectation but it's never totally accurate. You can read more about my affiliate policy here, A map showing your location, the pickup location, and the customer location, A visual timer bar that lets you know how long you have to decide, The amount that the delivery is expected to pay, The estimated time to complete a delivery, The estimated miles that you will have to travel, The name and location of the merchant or local restaurant you will pick up from, The nearest cross streets for the customer location, 1 mile deliveries: $28.60 profit per hour, 2 mile deliveries: $30.28 profit per hour, 3 mile deliveries: $27.75 profit per hour, 4 mile deliveries: $17.05 profit per hour, 5 mile deliveries: $19.78 profit per hour, 6-7 mile deliveries: $22.81 profit per hour.

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