All your orders? The company has a good reputation and has received positive reviews from customers. So I ordered a macbook last july 7th and it is still processing until now. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Products used:None because they kept cancelling my order. Please be aware: If you are looking for a particular shoe to drop, then first check out our. Is thisnormal? I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. I inspected the shoes, Nike Air Max+ 2013 costing $179.99. Thanks for your unhelpful response, Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. I called customer service last week and informed them of my issue. Again, I waited on hold for over 20minutes when a manager finally took the line. But to put that on the paying customers is offensive. Once your stores have been selected and your size has been chosen, the page will refresh with a product availability message. I said how will I be able to know if they are comfortable. Not a moment sooner. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. I made an online order and opened the box to see creased and filthy Air Forces. I wouldn't worry. I called customer service & explained what happened & that I'd like to reorder them & asked if they could send them express or rush shipping ( their quickest options) free of charge due to the error. Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. trying to order using the website but it keeps saying "access denied". Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. No, there are no hidden fees when purchasing from Finish Line. Youll Youll be able to review your order details on finishline.com before your order is placed. Edited by: admediauk on Jun 3, 2014 7:43 PM. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you. No, Finish Line also sells accessories such as hats, bags, and sunglasses. 9/20 $15.23 credit? I called again but was on hold for so long I finally hung up. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. If an error occurs a transaction pending or not should have not taken place. I placed 2 separate orders and were charged twice on my bank account for each order. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. Youll receive another email when your item is ready to be picked up in-store. First they sent two different sizes and style shoes in the box. If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a Finish Line store. For now there is nothing for you to do other than wait for it to complete processing. Thankfully they have all come through now There was no other customers in the store but me. The first store I want to go to when I'm at a mall & I'm always on the website. It seems they may be hooking themselves up or their friends or families. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. I actually never did get my order because someone at Finishline, cancelled the order. Access it all with exclusive product releases, big ticket giveaways, & app-only content. You can't cancel etc while it is still processing. The complaint has been investigated and resolved to the customers satisfaction. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! You have the option of using a Visa or MasterCard debit card to make an online purchase. I DO NOT TRUST FINISH LINE. I'm sorry JD Finish Line was not able to process your order. Of course I know I have those options. Considering I was giving the shoes as a Christmas gift I needed the box to be intact. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. I am a first & last time shopper with finish line online. I just called their head office number on Circle City, to be told that sometimes the key holders run late. The representative also told me that the coupon code I entered wasn't valid. (they sent a email before this one that made no sense). Tip for consumers:return policy and shipment is an issue. WebIf you received the notice "Your order is being processed and is subject to final credit approval" means they are checking if your card is still valid and to make sure your credit card goes through for a full amount. My son purchased a pair of expensive tennis shoes from Finish Line. The cashier finally helps me find them. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. 8. I was actually wearing my pair of the white I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! someone tell me what's going on! I have to keep spending my time returning the shoes and they can't seem to get the size right. Give your email address, develop a robust password, or utilize your email account to finish the signup. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! You can use the same address or edit it here. i want my money back. I am switching to either footlocker or foot action! Customers can find the nearest location on the company's website. If the gift card you applied covers the orders Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. In addition, the products listed on our exclusions list DO NOT apply to meet minimum purchase amounts on certain offers we provide. I liked everything about the shoe. Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. Each product page contains a link to handy sizing charts beneath the product's available sizes. Well, I was told every day for 5 days to wait 24 hours for an update on the label. Select the delivery method you want to apply to the order. Click here for more information on the returns process. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? If you previously created a Winners Circle account and forgot your password, we can help you with that. I hope I have answered to your satisfaction , have a great day. I will be writing everyone I can find about this because it's not right at all. Cookie Notice Pending Order Link Seller Central Help Page: I am completely disappointed with everything they have done. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. I would think a shoe company would know better. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. We may cancel orders that exceed these limits without prior notice. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. Order still processing Hi! I will also be checking that they did not bill me 2x! This could be attributed to no inventory available or insufficient/incorrect billing information." If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. Finish Line, 5 out of 5 stars. WebOrder confirmation emails not received within an hour. The manager says "ok fine just give him a finishline shoelace" in disgust. For 40 dollars as well! Finish Line reserves the right to modify or cancel this offer at any time. I felt like this was a "Pretty Woman" moment. Find the nearest store by using our online Store Locator. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. They include input & initial check, therapeutic check, preparation, technical check, and supply and education. 9/18 $41.00 We were then approached by another employee who failed to properly explain what should have taken place. We want you to find your best fit, whether you're shopping for footwear, clothing or accessories.

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