Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. We can't ask them to send tickets earlier than the date in your order details. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. No. I was unable to get tickets through Ticketmaster as it had sold out. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Unsubscribe easily. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. I was told 4/11 they escalated my payment and I would get it in 24 hours. Did you find it helpful? Best Mortgage Lenders for First-Time Homebuyers. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. They are not a reputable company and will not help or rectify their mistakes. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. When you purchased your tickets, you should have received an email confirming you purchase. We can't ask them to send tickets earlier than the date in your order details. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Unsubscribe easily. Be sure to include your email address, zip/postal code, and order number as well. After the switch, you will enter the email address you use to access the community in order to reset your password. This company will not make things right, do not use this site. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Thanks. It would have cost me 1300 for the same ones had I waited any longer. Some venues, artists, and teams don't release tickets until a couple days before an event. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. You're protected if events are canceled. I was told, "This time it is nothing we can do." If I'm on Disability, Can I Still Get a Loan? If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. How long the refund will take to process. Support does not answer, there is no cancellation\refund option on the order page. At 11:49am California time, tickets were available using the Live Nation . If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Did you get the refund? If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Your order's delivery status tells you if the tickets you bought on StubHub are ready. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Use of this website signifies your agreement to our, / Understanding your order's delivery status. is there still hope i will get my ticket? Sorry we couldn't be helpful. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? Review your order's ticket type and what its current status means (see below) Not a very cool market price wise but sometimes it's worth the artist and experience. I received all 3 of my tickets 2 days after payment at the agreed price. Listings are removed without . My tickets for sale have other benefits that I can't put in listing. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Danielle is the author of this solution article. You'll get your ticketsby the end of the day on your order's expected arrival date. That way there are no issues but additionally, so they can get paid. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) This company is horrible and they DO NOT care about their customers. Go to 'My tickets' then Orders. Published on Aug. 24, 2022. StubHub went on to collect both the buyers payment AND my charge for the ticket price. But as those events near, they may come down in price in the absence of having a buyer. Explain your case the best you can. Ticket was sold and then canceled in this 3 hour period. I will never use this company again and warn everyone I know to do the same. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Scan this QR code to download the app now. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Stubhub NEVER processed a refund and NEVER provided an account credit. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. And so if you wait until you're within a few days of a given event, you might snag a great deal. I read the FAQ but don't understand it. Sometimes, StubHub only allows hard stock ticket sales. So buyer beware. Use of this website signifies your agreement to our, Understanding your order's delivery status. Is this just an excuse to try and scam that they can't send right away? i know there is still time but after looking at this sub my confidence is low. Musicians can get sick and sporting events can get canceled. Seller Beware!!!! I still show an option to transfer tickets in Ticketmaster but not to sell. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Apple Wallet Tickets Not Tranferrable????? We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. I've been on the phone with them 4 times now to get things resolved. With this same logic I could be charged a fee for sleeping for more than 3 hours. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Copyright, Trademark and Patent Information. i have enough stress in my life as is, just want to sort this out and be done with stubhub. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Privacy Policy. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. We keep track of all orders and guarantee delivery by the date in your account. It should be when you pay for the tickets then the tickets should be sent . I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! My daughter's favorite artist was coming and specifically asked me to take her. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? We really do appreciate the feedback though. Some people prefer to spend their money on experiences rather than things. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. I was told it would be taken care of and that I did not need to do anything. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. I went on to lose both my original ticket value AND the charge to my account. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. No. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Our content is intended to be used for general information purposes only. How Much Does Home Ownership Really Cost? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. until the fall, she was told by StubHub that she would not . The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. There are still tickets available it is just a very slow process," Smith Tweeted in March. Thanks! Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Great question. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Seems like nothing but questions on this site with no answers. Original review: April 16, 2023. I am listing mobile Yankees tickets from Ticketmaster. All both of them could keep saying is "we sent you an email." Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. No. Easy sales process: We value your privacy. Not sure how this malicious tactic is seen as legal. how do I sell tickets to an event not yet listed? Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? The only way to complete mlb sales on Stubhub is by entering the barcodes. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Hey jbsmith! Upon reading these reviews I became stressed out and felt like I may have made bad decision. Some venues, artists, and teams don't release tickets until a couple days before an event. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. It may be close to the event due to ticket delivery delays. In most cases, tickets aren't issued until 24 hours before the event. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It should be when you pay for the tickets then the tickets should be sent . I understand you offer guarantee, but I want to make sure I can actually get into the show. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . and our Hi all! 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Wtf.. Had a couple tickets up on StubHub for a couple weeks. Unfortunately if they miss this date, you will need to contact customer support. Make sure to ask the customer service agent to send you an email confirming your refund approval. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. In most cases, tickets arent issued until 24 hours before the event. Re: Tickets wont arrive until concert date. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. The Ascent does not cover all offers on the market. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Unsubscribe at any time. Help us improve this article with your feedback. Hell they got there money so send the tickets. We are changing the way you register and sign-in to the StubHub Community. This info is used to verify your account. StubHub obviously does not care about its customers and will find any way to take money from you. A link has directed you to this review. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Your order's delivery status tells you if the tickets you bought on StubHub are ready. The Ascent's Definitive Credit Score Guide. but we will do all that we can to help you out. Re: Tickets wont arrive until concert date. Not getting your tickets until the day of the event has . Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. But it won't charge you a fee just to list your tickets, so there's no risk there. OP the seller has until the "ready by" date. Once we got into the venue we were told we had no seats that it was general admission. 08-05-2022 07:20 PM. Again, I did everything right. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. We value your privacy. But, issues really are rare to happen in getting your tickets. Help! Check out our pick for Best No Annual Fee Credit Card of 2023. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. I bought tickets in November and there was a "delay" in transfer. This is why we do not list the specific seat #'s on our listings. Its location on this page may change next time you visit. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold.

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