It took some talking to get the rep to agree to replace my defective head. I've talked to home depot about it, they do nothing. Try this for an hour. && window.WeakMap '&l='+l:'';j.async=tru e;j.src= have purchased it from an authorised EGO Power+ Dealer. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. Then I did leave a message that they did not return. My attempts at a warranty replacement have been horrendous. What if you bought a tool only, with no charger? 3 years warranty without registration. So I called their warranty support line to see what could be done (I knew I was within warranty time period). console.error('Failed to load polyfill script ' + src); js.onerror = function () { I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. window.lazySizesConfig = window.lazySizesConfig || {}; Great, I thought. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. They received the mower and the process began. Find out how we combat fake reviews. This machine is much heavier than a gas mower. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. We see that youre on the North America site but appear to be outside the U.S. and Canada. Where the product is repaired, Chervon may use refurbished parts. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Takes all of 3 minutes. This warranty shall be void if the product has been used for rental purposes. Two states away. Check out our library of quick how-to videos. IMO: Warranty is with product. A community dedicated to helping people with advice on personal home improvement projects. Free Delivery. I talk with EGO customer support about it, and they tell me there's nothing they can do. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. What would you like to do? function browserSupportsAllFeatures() { Check out our extensive range online and in-store and grab our latest deals and bonus offers. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. $1249. If the mower %PDF-1.5 % One dead boy in a nappy. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Well the battery stopped working on the lawn mower after less than a year. Its here! How about giving a poop about the poor customers who made the bad decision to trust your products ! If you are serious about having the best warranty plan, then you go with EGO. Greenworks will offer warranties of four years on mower parts and only two years on the battery. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Bought a string trimmer with battery, then an extra battery October 2022. What would you like to do? Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. For the best experience on our site, be sure to turn on Javascript in your browser. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. && window.URLSearchParams Please allow up to 24 hours for your account to update before redeeming points. For the best experience on our site, be sure to turn on Javascript in your browser. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Battery life for a 1/4 acre lot is awful. show_fast_cart: true, Battery works as expected until warranty runs out. Be the first to know about new products, innovations, and offers. families: ['Karla', 'Roboto', 'Source Sans Pro'] addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. How about answering the phone ! Basically no customer service. I recommend against purchasing anything from Ego! Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Ughhh. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; The mower must be returned no later THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. This does not cover wear and tear. First, know that you can return the mower to where you bought it. Warranty for commercial use is 1 JavaScript seems to be disabled in your browser. So any non-AU supplied items have different prefix letters in the serial#! What would you like to do? Called back a second time and did not get through after another hour. Be the first to know about new products and innovations. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. You have to do it through support (I had to do it two times). var xmlHttp = new XMLHttpRequest(); Fast forward to now (April 2023) and while using the string trimmer it just stopped. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. Battery charged, nothing jamming the head, it just stopped. EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Ego should be sending out re-designed replacement units to customers with failed units. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. What?? So just over 2 weeks later and I still haven't received it. Used them with no issues last fall and packed them away at the end of the season. Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. This warranty may also be further limited or voided as specifically detailed in the product Manual. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream Ph Australia; 1300 000 346. For the best experience on our site, be sure to turn on Javascript in your browser. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Over one hour waits. EGO tools are backed by an industry leading 5-year warranty. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Here are 8 tips for writing great reviews. if (!browserSupportsAllFeatures()) { Thats why all our products are covered by extended warranties* that you can rely on. This warranty applies only to the original purchaser at retail and may not be transferred. I asked if she was calling to help me and she replied You havent said anything. hb```f``c`a`cc@ >r4`` bTva`FPp%K6WU?w%x~ fg`3 ' * For defects caused by material or manufacturing fault. She hung up on me. I will never buy one of their products again. What does the charger have to do with anything? I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. This deposit is refundable when the repair service is deemed to be covered under warranty. My wife just laughs at me even attempting to get a reply on the phone. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. I wish I never bought EGO product. But perhaps the many who get good warranty service do not take the time to review. industry leading 3-year warranty. The first time, I was on hold for about an hour. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. Why wasn't I told this during the initial claim? Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. 5-year limited warranty. The offer only applies to walk behind push and self-propelled mowers, it does not apply }, BEWARE: EGO battery powered tools warranty is a scam. Claims under the warranty must be made within the warranty term. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Over one hour waits. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. They never answered. The refund excludes any postage, handling or transportation costs. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What would you like to do? They do not stand behind their products. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. No way to text/ email them. They say you have a warranty then give you the run around two supervisors at that! classes: false Defective products abound. When requesting warranty service, you must present the original dated sales receipt. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . Companies can ask for reviews via automatic invitations. Waited two weeks, had to call back again, and no one had done anything. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage 2023 Trustpilot A/S. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); After looking online it is apparently common for the string trimmer motors to just give out. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Registering your product does not work. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. I didn't have any way to see a status on my warranty claim. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. This time they did ship them. Verification can help ensure real people write reviews about real companies. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Called the warranty number on Thursday. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. Add to Cart. Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Do you have no warranty? I guess that means I have to take time from work. For the best experience on our site, be sure to turn on Javascript in your browser. Bought almost $1400 worth of Ego tools less than one year ago. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. This is a crazy policy. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); We stand behind our products, so please call with any concerns or questions. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Be the first to know about new products and innovations. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. We see that youre on the North America site but appear to be outside the U.S. and Canada. Archived post. Don't buy their products. After one season my EGO LM21355p lawnmower would not start. ","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. I've charged my EGO 7.5Ah battery about 84 times. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. This company is truly a joke save your money, energy and time ! document.head.appendChild(js); EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. How about hiring some help ! Ive never had a a battery go bad from any other manufacturer. 14 0 obj <> endobj The message is very annoying. After multiple tortuous calls to customer service they finally agreed to replace them. The price has been fluctuating a bit but still cheaper than other places: 3178. Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. && window.URL Any action not timely filed shall be deemed waived. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. My lawn is 40'x30', doesn't take long to mow. How can you get service if they provide a phone number that they do not answer? 75 talking about this. Just bought my first(and last) Ego. This warranty is void if the product has been used for rental purpose.

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