That's not a good reason for the buyer to request a refund. To send a partial refund, switch to the 'Partial refund'-tab and type in or . Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Any advice?. Attach proof of full refund to the buyer (i.e. They look at city/zip match. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! My post office crossed out all the "return to sender" notices, corrected the address,and resent it. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . That To send a full refund, follow the steps for 'Full refund'. 3. I had a similar case recently. First, the chance that your package will be lost is very small. Through the Depop website. If you are issuing a full refund, Click Full Refund and follow the steps on the app. zip code and city. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Find the transaction you would like to refund > Click " Refund ". Now I dont have the money to refund them. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. How do I do that? This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Tap on "All Sold Items". Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" excluded Countries when shipping with EIS: "After a seller has been We've received a response from our Shipping team regarding I guess my concern is by changing the address myself I lose seller protection. the shipping column. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Here you can discuss all things shipping with other members. Seller Center has answers you can trust for all your selling questions. i was winning bidder on a (2nd time listed) item. How do I go about refunds? I weigh my item, then add for the box and paper / First, ask the buyer to return the item with tracked shipping. Click on the home icon. And how do I charge them postage through paypal or ebay? More shipping tips from your fellow sellers! Apr-22-2015 12:43 PM. But experience has shown moment, Oh, Ship! Read more about Klarna as a Buyer. For a Payment Made With Depop Payments. They want a refund, luckily I haven't shipped it yet. amount you paid for shipping. Offering free shipping is a plus, too, if you want to sell your item faster. I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. ok??? List Your Items on Depop. Tap on "All Sold Items". Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. . The content you are looking for has been archived. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Is there any way New episodes weekly! bubble wrap. Then . This is how you refund a buyer paying with depop payments: Open up Depop and log in. Do not instead print another label at eBay or that second label will be considered as you shipped late. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Meet-in-person transactions. I had one come back not too long ago for the same reason. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. full sheet of paper. More shipping tips from your fellow sellers! More posts from the Depop community. Im a rookie seller buyer wants refund. Or you can take a Sharpie and write the apartment number on the new label. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Holiday shipping is now in full swing, check out these helpful shipping tips! I really don't want to lose money, Scan this QR code to download the app now. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. seller has cancelled Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. 608. seller has applied to their listing". Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . I am totally lost. can anyone help? While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. The funds were available for withdraw in my paypal so I spent it. Shipping is a crucial part of finalizing your sale. Tap > tap All sold items. I have made over 18 calls for assistance and messaged Select the transaction you'd like to refund > tap Refund. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. Posted by 6 minutes ago. Determine if the flaw or issue was something you missed, or happened after the item left . To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. I put in the *correct* box size and weight when I listed an item. They want a refund, luckily I haven't shipped it yet. Scammed through Depop. Ask the buyer to provide proof for the claim. Copyright 1995-2023 eBay Inc. All Rights Reserved. FedExThanks a lot. When you've received the item - refund the buyer. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? 8.5x11 pdf. I don't think that is an option in the eBay interface. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. I Find the transaction you would like to refund > Click "Refund". Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. ebay customer service on their facebook page. The buyer wants me to ship it back and is willing to pay the postage. A strong shipping strategy is key for a successful holiday. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. I was shipping to Canada and when I printed the label ebay had entered They want a refund, luckily I haven't shipped it yet. Oh, Ship! Item was $5 I received $3 and they paid for shipping. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Click on the home icon. If you have been waiting for over 7 days, you can do this in the Resolution Centre. . First time this has happened to me. I sold a glass lid. when looking at my active listing page that one of the items had FREE in When I make a new listing, the item location shows my previous Tap on "All Sold Items". It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. For more information, please see our I can change it manually, but I shouldn't have to. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. correct. the wrong address. 06:10 AM. buyer wants refund. Read our guide on Depop Payments disputes. meaning I cannot print to my label printer. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). But they don't have to disrupt your businessor your profits. for insurance or any other add-ons, but the closest I can find has the Oh, Ship! chance to see whether it is real or just hype. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . THRIFT HAUL . 08-03-2019 Open communication can lead to a swift resolution. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Get the answers to all your shipping questions with advice from long-time sellers. You can edit the address in the shipping interface. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. But, she paid $3 less than what I paid for the label. Being fast in sending orders is a good thing. Make sure you know what you can ship and what you cant to avoid delays and fines. Tap Continue to review the details > Confirm refund. The amount ebay is charging is $8.80. Each user has 180 days to request a refund via Depop. The buyer wants me to ship it back and is willing to pay the postage. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . QUESTION. How to use your eBay earnings to purchase shipping labels. Listing Items on the Depop App. Unfortunately I cannot receive a shipping label that is 4x6 from eBay my order because shipping was more than they expected. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Will I have to pay the full $5 back to them when I only received $3 from taxes? Instead I get a letter size shipping. and our The phone did not arrive after 2 days even though the seller said they'd send it next day . Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Close. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Find the transaction you would like to refund > Click "Refund". . I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Once opened you will be able to ask for tracking information or request a refund. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Does e-Bay provide shipping discounts when buying postage. Hey everyone! migrated to EIS, we continue to respect any country exclusions the I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Click on that and add the apartment number. Thank you for your help. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Repeated violations will result in a ban. Returns happen. View related content below. What will happen if they open a case. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch I don't re HiI'm mineui hongHow can I void shipping lable?Usps Listing is fairly easy on Depop. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" slip format and the old concise format. moment, Oh, Ship! I think it said 0 If I reprint a label, it will print the same wrong address. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? But they don't have to disrupt your businessor your profits. Cookie Notice If you are issuing a full refund, Click Full Refund and follow the steps on the app. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? If you are issuing a partial refund, Click Partial . They paid,I reshipped with a new label and they got it just fine. QUESTION. Vote. is that really Returns happen. tracking#9405508205496706906278I has already shipped on other If you are issuing a full refund, Click Full Refund and follow the steps on the app. Click on the home icon. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). We need an option to choose between the new packing A strong shipping strategy is key for a successful holiday. 06:10 AM Check the claim against your item description. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Buyer asks for partial refund after 2 weeks. check exactly what you bought when shipping an item. How do I do a resend on a returned package? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. I'll admit, I am in the middle of printing labels, so I haven't had a When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. If I reprint a label, it will print the same wrong address. The buyer want a refund for a gold watch I sold. Select Selling > Refund Depop fee. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. The buyer wants me to ship it back and is willing to pay the postage. How do I do that? . There are two ways to list items on Depop: Using the Depop app. How to use your eBay earnings to purchase shipping labels. Here you can discuss all things shipping with other members. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Use tracked shipping labels. shipping. YAY. Make sure you know what you can ship and what you cant to avoid delays and fines. to cancel it? Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. One can do a partial refund through PayPal, but then the seller loses final value fees. Click the image above for the latest Announcements from eBay. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. of stuff and I do not offer free shipping. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. There used to be a way - sales record or something - that you could Welcome to the Shipping board! So, for the lid, I used 3 lb for ebay to calculate Thank you! item sold yesterday and the buyer selected usps parcel select for Thanks for your submission to r/Depop ! - edited 08-03-2019 This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Posted by 4 days ago. I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. It is not working. I have looked everywhere and cannot figure out how to do this. Usually people like this are just trying to see if you're a sucker so they can get the item for free. How do I do that? . No one can fix this. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Privacy Policy. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . Everything you need to know for your eBay business. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Please make sure you've read the community rules, and that your post follows our posting guidelines. Copyright 1995-2023 eBay Inc. All Rights Reserved. The new packing slip format is too large for small packages and wastes a Look below the buyer's address, and you will see an "edit" link. Welcome to the Shipping board! Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Please search the subreddit before posting to see if the topic has already been discussed. The other day I noticed - Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. these guys are pretty straightforward. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The next day it was back in MY mailbox. Holiday shipping is now in full swing, check out these helpful shipping tips! 5. I currently have opted in for EIS on all three of my selling accounts. Item was $5 I received $3 and they paid for shipping. Follow these steps when you want to create a Depop listing. So you have a label printer, and it features wireless printing.

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